Contact us on 07399 623621 or
Mobile Flooring Service around North West U.K
uplift & disposal of your old flooring available

Carpet care guide and advice



Carpet Care       NB. These are general guides as recommended by a leading manufacturer of carpets. Door2Door Carpets will not be held liable for any issues you may encounter with following these guidelines. We recommend you test an off cut of carpet or try any of the methods in an area that will be hidden before you try in the main areas. Do not bleach a wool carpet. 

Remember carpets do get dirty under normal use and looking after your carpet and maximising its good looks is dependent on the level of simple maintenance which is applied by the owner. The lasting beauty of your carpet depends on attention to a few simple, easy-to-follow steps…

Retaining the good looks of your carpet

Vacuum Frequently

The best way to reduce soil accumulation and prolong the life of your carpet is to vacuum frequently, especially in those areas where high levels of traffic are common. For all cut pile carpets we recommend an upright cleaner with an active beater bar to help loosen and lift soil from the pile. Loop pile carpets are best maintained using a suction cleaner to minimise snagging and damaging the loop pile.

Clean areas of frequent use

The most-used areas of the carpet – entrances, doorways, traffic lanes, around a favourite chair, etc., are going to collect dirt much faster that the remainder of the carpet. Cleaning these areas when they just begin to look soiled stops the dirt from spreading to the rest of the house and can extend the time between professional cleanings.

Attend to stains and spills immediately

Most stains and spills are far easier to remove when attended to immediately. Please follow the advice in the Cleaning Techniques section.

Periodic professional cleaning

Airborne particles of dust and oils will eventually leave a thin dull film on even unused parts of the carpet. To help overcome this natural soiling, periodic professional cleaning of the carpet is essential. Carpets perform best when properly cleaned by a professional carpet cleaner using specially formulated cleaners developed for your carpet.

Cleaning Techniques

These are general notes to help you keep your carpet free from stains and spills.

General procedures

It is important that you act quickly upon encountering a spill!

Depending on the spill, absorb the liquid spills by blotting (DO NOT RUB) with absorbent cloths or plain white paper towels, or scrape lightly to loosen a hard or crusty type stain, or scoop up soft substances with the dull edge of a spoon or vacuum any loose particles that can be readily removed.

Sponge warm water onto the spill, blot the spill firmly using a sponge or cloth. Repeat this procedure several times, rinsing the sponge or cloth frequently. Take care not to overwet the carpet and do not walk on the carpet until thoroughly dry.

If the stain is not removed by the use of warm water, locate the substance on the spot removal guide overleaf and follow the directions carefully.

The final process on carpets after following wetting and blotting should be as follows:- Place 5-6 layers of kitchen roll on the affected area and place on top a heavy book such as a telephone directory. Allow to dry over 2-4 hours. The kitchen roll will absorb any stain in the base fibres.

Technique A for greasy stains

Use Methylated Spirits. (NB: Take Care! Methylated Spirits are flammable). Do not apply direct to the stained area. Using a piece of cotton wool apply to the edges of the stain and gradually work inwards. Blot with absorbent tissue/kitchen roll to remove excessive moisture. Do not worry if colours darken during this process. Repeat if required. Using a soap solution on cotton wool dampen the area and blot again with tissue/kitchen roll. Dry using a hair-dryer continually moving over the damp area (this will prevent watermarking) until dry.

Technique B for water based stains

Soak up immediately using absorbent cloths (towelling) tissues or kitchen roll. If stain persists re-wet using a solution of tepid water and non-biological washing powder only on a small piece of sponge or cotton wool. Repeat as necessary.

Technique C for dried-in stains

Soap Solution (two litres of tepid water mixed with half a teaspoon of carpet shampoo or non-biological washing powder only) Re-wet the stained area using the soap solution applied on a piece of cotton wool. Blot using kitchen roll as above.

Technique D for chewing gum

Scrape or blot excess spill. Freeze with ice cubes. Shatter with blunt object such as the back of a spoon. Vacuum chips away before they melt.

Technique E for white glue and nail polish

Apply nail polish remover (non-oily acetone type). Use a cotton towel to apply to the spill. Don’t wet through to carpet backing. Pick up softened material, use clean white paper towel and push toward the centre of the spot to avoid spreading material. Repeat above – soften and carefully remove a layer of the material each time. Haste may spread the stain and/or damage the carpet.

Technique F for shoe polish, urine, vomit etc

Apply detergent (see “cleaning solutions”), use damp towel, leave 3-5 minutes. Blot – don’t rub. If stain is removed, finish with a water rinse, blot, followed with a pad of weighted paper towels. If stain not removed, continue as follows. Apply hydrogen peroxide solution (see “cleaning solutions”), let stand 2-3 hours under a weighted sheet of plastic wrap. Repeat application of hydrogen peroxide and dry under weighted plastic wrap until removal is completed. Apply water with damp towel. Blot – finish with weighted pad of paper towels. Apply white vinegar (undiluted) only after stained removed.

Technique G for candle wax

Scrape off excess material. Cover with white cotton towel or brown paper. Apply warm iron (warm, not hot: use lowest setting first if unsure, do not exceed synthetic or medium setting) until material is absorbed. be sure towel is large enough to cover the stained area. Take care never to touch the iron to the carpet as the fibre may melt. Change towel or rotate to clean area and repeat until all material is absorbed.


Other Details

Cleaning Solutions

Where recommended the following guide to cleaning solutions apply:


1/2 teaspoon Dry powder household detergent (without bleach) with 1 cup warm – not hot water.

Hydrogen Peroxide

Mix 1/2 cup (3% solution available in chemist) with 1 teaspoon household ammonia. Use within 2 hours of mixing.


Undiluted, unscented, clear (not sudsy) household ammonia.

Dry-cleaning Fluid

Liquid, non-oily, non-caustic type sold for spot removal for garments. _Caution – may be flammable. Never mix ammonia with bleach.

NB: Some spills such as bleaches and strong detergents may stain Nylon/Polyester carpets. However, particularly difficult stains may be removed from polypropylene carpets only by using a mixture of 50% bleach and 50% tap water. Great care should be exercised with acne preparations which contain benzoyl peroxide and which may irrevocably damage your carpet.

Some household chemicals are potentially hazardous, follow the directions on the packaging where applicable.

This section covers some common characteristics of carpets


All carpets using a spun yarn will shed excess fibre when first installed.

This is to be expected and does not mean there is a defect. The short fibres given off, represent a very small fraction of the pile.

As a natural fibre, pure new wool is washed and scoured before being spun into carpet yarn. Throughout the manufacturing process it is also inspected and natural minor imperfections removed. Even so, fitted wool carpets may, on rare occasions, contain slight traces of the sheep’s outdoor environment. As such Cormar reserve the right to carry out small on site rectifications. Your statutory rights are not affected.


Cut pile carpets after use can develop light and dark patches, known as shading. This is as a result of the pile surface laying in varying directions, and the light refraction on the surface of the pile creating a ‘shaded’ appearance. Shading is not detrimental to the wear of the carpet.


Most textiles will fade very gradually over time due to natural light. To reduce fading of carpets in rooms with strong exposure to the sun, (i.e. south facing rooms with patio windows), judicious use of sun blinds or curtains is recommended.


Pet paws, claws, rubber soled shoes and heels can be abrasive on carpets, particularly where use is constantly concentrated to small areas (i.e. in front of armchairs). Move furniture occasionally to avoid any distortion to the carpet pile.


Pilling can sometimes occur on loop pile and wool blend carpets. The expression is used to describe the little balls of fibres which collect on the pile surface. It is similar to the type of pilling which can occur on a sweater. Carefully remove these pills with scissors – the durability of the carpet will not be affected.


Identical matching between consecutive production batches is not possible and nominal deviation from original samples and patterns must be anticipated. It is therefore recommended that an installation is planned from one width.


The feet of furniture will create indentations on any carpet. To help reduce marking, regularly move the position of furniture and other heavy objects where possible. To help lift the pile back up, use a coin to ‘gently’ tease the pile upright.

Static Electricity

When the atmosphere is dry, static electricity can build up in a carpet. This may be rectified by keeping the humidity high with a humidifier or indoor plants in water trays.


All cut pile fabrics of any fibre type will flatten to some extent in traffic lanes although regular vacuuming will help to allay this. This flattening is a normal reaction to localised traffic and is not detrimental to the wear of the carpet.


Stair carpets receive heavy wear especially on the nosings. In some cases shifting the stair carpet can help compensate for this, ask your carpet retailer for further details.


Care must be taken if applying stain guards or other such treatments after installation. Over saturation can result in damage to the structure of the carpet.

New carpets require new underlay. Fitting a new carpet to British Standard BS5325 requires the services of a competent carpet fitter. This is extremely important to the life of your carpet.

Woven secondary backed carpets require to be stretched evenly across the room from wall to wall. For the best results a new and firm underlay should be laid on a clean dry floor, the underlay should be fixed by tacks or tape, with joins butted together. This will stop movement of the underlay when the carpet is laid. The carpet should be stretched evenly and held on carpet gripper which has been pre-nailed to the perimeter of the room. This will ensure the pile of the carpet will sit upright, giving the best resilience to foot traffic. This also helps to reduce the wear of your carpet.